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Online Business Q&A

QUESTION:

What does a "catch-all" email address mean and do I need one for my internet business?

ANSWER:

A "catch-all" address, offered by many web hosts, is an email address that will "catch" every message sent to your domain, regardless of who it's addressed to. For instance, even if you just use webmaster@yoursite.com for email, messages addressed to:

webguru@yoursite.com
master@yoursite.com
info@yoursite.com
support@yoursite.com
sales@yoursite.com
asdfghjqpde@yoursite.com
anything@yoursite.com
... etc.

... will still arrive in your mailbox. On the one hand, this is great for customers who may inadvertantly mistype an address. For instance, they may mean to email you at support@yoursite.com, but type in suport@yoursite.com. You'll still get the message.

On the other hand, you can end up getting a whole lot of spam! Lots of spammers choose common addresses to send out their garbage. For example, the Online Business Basics domain used to have a catch-all address -- it would get all the body-part-enhancement emails sent to orderdept@ ... sales@ ... marketing@ ... email addresses I never used. It got so bad that a good 95% of my messages were of this type!

Do you "need" a catch-all address? Well, that's a business decision you'll have to make. If you do decide to get one, you can always use email filters and software such as MailWasher to help you get rid of the garbage.

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