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QUESTION:

Can you explain what "cost per action" is? My website is getting more traffic all the time and one company has emailed me several times saying that they want to run a "cost per action" campaign on my site and I want to understand better.

ANSWER:

Cost per action, or CPA, is the amount paid when a visitor does whatever he or she is meant to do -- ie. sign up for a newsletter, fill out a form, or make a purchase.

For example... let's say a company contacts you for a CPA campaign. They sell merchant accounts. You place their link or banner on your site, along with whatever tracking code they provide you with. Their goal is to get some of your visitors to fill out a form so that they can "follow-up" and hopefully make a sale. This is what they propose to pay you for.

So even if you send ten thousand visitors to their site, you ONLY get paid for those that fill the application form out in full and submit it. And unless you have an arrangement with the company, you won't earn a commission if that person purchases a merchant account from them.

A simple way to think of CPA is to relate it to an affiliate program. Affiliate programs, by their very nature, are CPA:

  • The example above is a "pay-per-lead" program where someone just has to fill in a form, not actually buy something.

  • A "pay-per-sale" program (the most common type of affiliate program) is where you only earn a commission if a visitor purchases through your affiliate link.

When you consider a CPA offer like the one you mentioned, consider whether or not it's going to be profitable -- frankly, you can pick and choose any affiliate program you like and place text links, endorsements, banners, etc. on your site and still earn commissions for any leads and/ or sales you personally generate. If your intention is to sell advertising, though, then the company needs to pay you to display their ad on your site (in which case you likely would not receive any commissions for leads or sales... just the advertising dollars themselves).

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